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Isabel Hoverman, MD

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Isabel Hoverman, MD
(24 Reviews)
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3407 Glenview Ave Austin, TX 78703
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Consumer Feedback

(24 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
I waited six weeks to get in with this doctor. Her staff assured me on the phone when making the appointment that Hoverman accepts my insurance and is taking new patients. However, I was in for a very rude awakening. Upon arriving this morning for my appointment, and after entering the cramped elevator vestibule that masquerades as a lobby that was already packed with patients and a short wait, I was called to the cluttered little office window and rudely told not only that they don't accept my insurance, but that the whole mix-up was my fault! And two women -- one young and one old -- repeatedly snarled these accusations of my misleading them, along with defensive and angry statements assuring me that they never make mistakes -- all the while not bothering to hand me back the documents I had submitted to them so I could leave -- since there wasn't any point in staying. I think anyone would be a damn fool to think there would be a good outcome at such a place, given the idiocy of the staff on this initial outing. I'm counting it as a blessing that I didn't get any further into this nightmare.
by Laura xxx.xxx.8.240
March 14, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
February 06, 2012
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider treat every client equally?
No, they definitely favor certain clients
by Anonymous
February 02, 2012
Dr. Hoverman and her entire staff are personable, knowledgeable, and most importantly the most helpful medical team I have ever experienced. They care for me as an individual and are the most friendly group I have ever met.
by Rima
January 11, 2012
Dr. Hoverman is definitely smart and pretty good at her job. There's only a couple of things I have a problem with. She sometimes holds way too firmly to the AMA/insurance industry line, to the point of being an apologist for the industry. Whatever they say is the best course of treatment currently has to be correct. I'd prefer a physician that treats some of my insurance company's decisions (and the AMA's for that matter) with the skepticism they deserve, and is willing to bend their rules to get me the best care.

She also tends to jump to conclusions after only hearing part of my symptoms. Not always, but sometimes, she'll interrupt and be off down the trail telling me what's wrong and what's going on with me. When I speak up to say that what she's describing does NOT match my symptoms, she'll back track and get a little defensive and justify her diagnosis to make it match the new information. Now, she's probably at least partly right, and what she's telling me to do in these instances has not been unreasonable, plus I do come to her for her professional expertise...still, it doesn't give you a warm fuzzy that your doctor has heard all the evidence, weighed that against her knowledge carefully and given you the best diagnosis possible. It seems much more like she's made a snap judgement and then just sticks to that.

In her defense, she is patient enough to talk to me about the diagnosis, and will answer any questions I have about it without being condescending. Not all doctors are capable of that these days.
by pretty good
September 23, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider have reasonable prices?
Absolutely!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
August 24, 2011
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was this provider's staff friendly?
Friendly Enough
Is this provider's business conveniently located?
Not at all, its out in the boondocks
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
July 26, 2011
Was this provider's office too cold?
No, it was fine
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
July 25, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were the waiting room chairs comfortable at this provider's office?
They were average
by Anonymous
July 20, 2011
Did they follow up with you after your appointment?
Yes.
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was this provider friendly?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
June 03, 2011
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Map and Directions
3407 Glenview Ave, Austin, TX 78703