Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Was the waiting area spacious?
No, but I can always find a seat
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring