One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. I was happy and relieved that they were able to answer all of my questions. I felt like I got a good amount of information. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back.