I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. One of my pet peeves is bad breath, and one thing that I have always noticed about this provider is that they never have bad breath. I've never even noticed a smell at all. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I'll definitely be going back. I didn't have a bad experience.