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Daniel Wayman, MD

Nearby

ENT

Oregon Ent Ctr

Medford, OR

Oregon Ear Nose & Throat Ctr

Medford, OR

Oregon Ent Ctr

Medford, OR

Oregon Ent Ctr

Medford, OR
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Daniel Wayman, MD
Southern Oregon Ear Nose
(14 Reviews)
> Get Phone Number & Directions
555 Black Oak Dr Ste 210 Medford, OR 97504
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
I'd give them negtive stars if it were possible! Absolutely horrible experience with the office staff. Totally rude. Office manager Cindi does not follow through and when asked for the info she said she would provide she became dismissive and completely unhelpful. She literally did not have the time to finish a conversation before she hung up on me mid question. When I called back she was put out because she had to talk to me again. She should simply not tell clients that she will find info out for them if she has no intension of doing so. It's not hard to give a client contact info from the start and simply say here's what you need to find out about other costs involved- with the codes you need! Instead she had her extremely rude assistant Linda leave a voice mail telling me a price " and you need to pay that up front." It covered the doctors cost, not the proceedure. At no point were they helpful to find out what other costs were involved. They literally went out of their way to give me a hard time. I was totally shocked. When I called to cancel my surgery, because of the office treatment, Cindi literally said "Okay bye." I asked her if she even wanted to know why I was canceling and she said no. Explaining to her that being dismissive and rude is losing the doctor clients she said she couldn't make me happy. She totally doesn't get it. It has nothing to do with that- she has no regard or desire to listen or even answer a question. Apparently from the other reviews online it's an ongoing problem. I only wish I would have read them first before wasting my time with such rude people. Being in a Preferred Provider network they are suppsose to follow guidelines for what they charge. I found out paying them "up front" would have applied nothing to my deductible. They know this. It takes only a few minutes to check someone's insurance to see what is covered and what is not- I know this first hand. It's a shame because the doctor was very nice. If you want to be treated badly then go here.
by Never Again! xxx.xxx.84.233
June 07, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Would you recommend this provider to others?
I Already Have
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
May 30, 2011
Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. They have really great customer service here. They put their customers first, regardless of the situation. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up.
by 0nAFriday
April 22, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this ENT Otolaryngologist recommend surgery too quickly?
No
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
March 12, 2011
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Map and Directions
555 Black Oak Dr Ste 210, Medford, OR 97504