Karen Daniels Mitchell, MD

Karen Daniels Mitchell, MD
East Charlotte Family Phys 5801 Executive Center Dr Ste 100 Charlotte, NC 28212
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Consumer Feedback

(27 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
When comparing them to others I have visited for the same condition, they are among the best I have seen. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows.
by Toye
November 04, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider answer all of your questions?
Yes
by Anonymous
October 31, 2011
They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. Their office equipment was in good shape and looked very current. I felt like everything was very safe. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
by curtis Joe
October 27, 2011
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous
September 14, 2011
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. My entire family attends this practice.
by Wanda
August 29, 2011
Was the waiting area spacious?
Yes
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
August 26, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Are you going to visit this provider again?
Without a doubt!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
August 25, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
August 16, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
August 01, 2011
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
July 05, 2011
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