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Roger Rounds, DO

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Roger Rounds, DO
Heights Family Medicine & Asso
(16 Reviews)
> Get Phone Number & Directions
10421 Montgomery Pkwy NE Albuquerque, NM 87111
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Consumer Feedback

(16 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
October 17, 2011
They made the extra effort to make sure every question and concern I had was addressed. I don't know of anywhere else that would've taken better care of me. I had a great experience. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They are always prepared for my appointment and remember everything about me.
by Bluepanda
October 13, 2011
As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They made the extra effort to make sure every question and concern I had was addressed. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
by Jane
July 20, 2011
Was the waiting area spacious?
Yes
Did this provider use excessive foul language?
No
Was it easy to make an appointment with this provider?
Yes
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous
July 11, 2011
Does this provider have helpful information available online?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider answer all of your questions?
Yes
by Anonymous
June 09, 2011
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
March 09, 2011
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Map and Directions
10421 Montgomery Pkwy NE, Albuquerque, NM 87111