Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.