They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I've never seen a dental office that cares about their patients more than they do. They've never pressured me to get dental procedures I don't need, and they always have my best interest in mind.