Steven L Cureton, DMD, MS

Steven L Cureton, DMD, MS
Cureton Orthodontics 2753 East Center Street Kingsport, TN 37664
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
My experience with this office has been a good one with a few exceptions. The office staff called me "sweetheart", "sweetie", or "darl'in" about 20 times in the 15 minutes I was there. They also called everyone that they spoke with on the phone the "sweetie" names which I feel is very unprofessional. I understand and appreciate their friendliness, but some people do not like being referred to in this manner. I am one of those. I work in healthcare and we actually train our staff to NOT use these references when speaking with patients or their families. Also, I dropped in their office with my daughter one morning because she had a wire poking her lip in the front and they would not see her. They insisted (while calling me sweetheart a dozen times) that they were sorry but they do not take "walk-ins". I was told at our consultation that any time we had an issue we could run by and they would snip wires, whatever we needed to get us to our next appointment. Not the case! They told us to put the dental wax over the piece that was bothering her until our next appointment. I was not happy with this at all. Other than these 2 issues, we have been happy with the office. Great office hours, great payment arrangements and quick office visits.
by Sweetie
December 06, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
October 05, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
September 23, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
June 09, 2011
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
June 03, 2011
My appointments are kept by the doctor. I have never felt the need to go elsewhere because I trust this doctor. I was given a polite greeting when I approached the check-in counter. It was treated nicely. I plan on returning to this orthodontist for all family needs. I had a very good, and they were the kind of doctor's office I like. Parking was not a problem.
by Mom in Abingdon
June 02, 2011
They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. The office was easy enough to find. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Bob
April 28, 2011
Was this provider's staff friendly?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
April 22, 2011
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