Galleria Mall Dental At Chrystal Run

Galleria Mall Dental At Chrystal Run
Galleria Mall Dental At Chrystal Run Galleria Mall At Chrystal Run Middletown, NY 10940
Add a Review

Consumer Feedback

(47 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Do this dentist have a good professional reputation among other dentists?
Not at all, other dentists have told me to avoid him/her
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
by Anonymous xxx.xxx.130.66
October 21, 2013
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did your teeth cleaning feel rushed?
Kind of, I was hoping for a more thorough cleaning
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
by Anonymous xxx.xxx.44.151
April 12, 2013
If I could give negative stars I would!
First, when you walk in and sign in at the front desk nobody even says hello.
I made an appt with them for my first time about a week ago. My prenantal dr told me to get a check up and cleaning. When I made the appt I told them I needed a cleaning but a filling broke. I asked if it would be ok to also bring my last xrays I recieved in May. They said yes but would also need clearence from my Dr on what meds they can use. I drove 30 mins to my appt today. I arrived 10 mins early. When signing in I had to request a new client form to fill out. Then waited 20 mins and they called me in. The dentist coughs in her hand as she walks in and doesnt wash them. Grabs gloves and starts looking. Then tells me they wont do any fillings because Im in my third trimester even though my Dr cleared me for it. Ok. I still figured that was reasonable. Then she tells me to go back to the waiting room and wait for my cleaning. I wait 20 mins more and the dentist tells me Im not on their cleaning schedule. I told her that is what I made he appt for. Then she walked away. I figured she was squeezing me in and waited another 20 mins. I watched walkins and clients that came in all called in. When I inquired at the front desk they said we can give you another appt next weds. So basically they were just going to let me sit there. When I tried to explain to them that they made the mistake and I shouldnt be punished to drive another 30 mins on Weds while my schedule is overloaded with Dr appts as it is being the end term of my pregnancy the hygenist comes out and starts yelling at me in front of their other clients. This is the most unprofessional office I have ever had the displeasure of walking into. How are they even in business!? Also, a man walked in and said he wanted a cleaning and the secretary yelled across the waiting room to him, "you still on medicaid?" Isnt there something called HIPPA practice!? Sorry this is so long but people need to know this place is really bad. Check their ratings on yahoo local too! People were getting infections from them and I'm really not surprised but kinda feel lucky I didnt get anything done by them after all.
by Mmallon xxx.xxx.184.130
November 23, 2012
by Anonymous xxx.xxx.150.40
November 13, 2012
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Was this dentist friendly?
Friendly Enough
Were the waiting room chairs comfortable at this dentist's office?
Not really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did this dentist allow you to regularly rinse your mouth during your procedure?
Once or twice, but not enough
by Anonymous xxx.xxx.172.35
October 28, 2012
My first Dental appointment at Galleria Mall Dental at Chrystal Run went phenomenal. The office, service, and employees were terrific. They were very family oriented and the office was real clean. I would honestly recommend Galleria Mall Dental.
by NicholasI xxx.xxx.157.5
October 03, 2012
We have been fortunate to find such an efficient and caring dental facility. The entire staff always provides a warm greeting. And the service is always "top notch". I travel over 30 miles for my appointments and wouldn't think of changing to a local dentist..
by Daniel Blaine xxx.xxx.246.224
August 30, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.54.33
August 20, 2012
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. The office was very easy to locate. I didn't have any trouble finding it at all. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. One the receptionist seemed to do everything in her power to make me go away and made it seem like it was someone else fault.
by Blacken xxx.xxx.95.187
August 04, 2012
Russo Dental provided what I consider excellent service. Right when I walked in I felt at ease. The atmosphere is actually really calming- I normally get anxious at the dentist. And the doctor was so nice. I sincerely appreciate that. And decent artwork. Thank you!
by seanjoel xxx.xxx.243.88
July 26, 2012
Add a Review