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Yorktown Dental Group

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Yorktown Dental Group
Yorktown Dental Group
(59 Reviews)
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206 Veterans Road Yorktown Heights, NY 10598
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Consumer Feedback

(59 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Would you recommend this provider to others?
Yes
Were you able to relax during your appointment?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous
May 13, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you experience any unnecessary pain while your teeth were cleaned?
Yes! It was absolutely excruciating
Did you experience unnecessary pain during your visit?
No
Was the waiting area spacious?
Yes
by Anonymous
May 11, 2011
There's been quite a few times where I've been on my way to my appointment, and they've called me to postpone it. It's not all the time, but it's still annoying. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They told me a little bit about my treatments' risks and benefits, but I still didn't feel like I knew as much as I wanted to know. They always take the time to listen to me. I know they really care about me and what I have to say. They were very polite and helpful and made sure that I had everything I needed.
by A mirdita
April 12, 2011
Did you feel safe in this provider's care?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
April 03, 2011
They always made sure that I wasn't in any pain. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I was confident that they were using the latest treatment methods. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They were so nice and professional and even called me to remind me about my upcoming appointment.
by Myra Pagan
March 21, 2011
Would you refer this provider to a family or friend?
Yes
by Anonymous
March 13, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Does this provider give unbiased advice?
Yes
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
by Anonymous
March 08, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was this provider's office too loud?
No, it wasn't too loud
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
March 03, 2011
I am pregnant and needed a cleaning. My gums were bleeding due to the pregnancy. Unfortuanately I could not get a cleaning with my regular dentist. I decided to go to Yorktown because I could get a quick appointment. When I called I made it known that I was pregnant and just wanted a cleaning and I did not want X rays done. I was assured that this was ok and I just needed a form from my doc saying that I was pregnant (it states you can't have certain procedures or medications). I drove over an hour to get to the office, filled out lots of forms, and waited. When I was finally taken into the room to get my cleaning, the dentist comes in and says he won't do the cleaning because he doesn't feel comfortable doing it without X rays. I tell him that I had X rays done at my last appointment. He says that this is not good enough. I tell him that my teeth were fine and my previous dentist can probably fax over the X rays. He tells me that I would need to get the X rays done today to get a cleaning and he won't do the cleaning without them since it is a liabilty. I again make it clear that I don't even need my teeth checked and I just want a cleaning. Still no good. I understand this if that is their procedure. THis is not ok when a patient is assured that no X rays are needed over the phone. I made it clear to the dentist that the receptionist said that I did not need X rays. His explanation was that they really don't know anything. I told him that this is not acceptable and left angry and in tears. So I drove 2 hours there and back and wasted time waiting. I also changed my plans for the day to fit in the cleaning. I wasted 3 hours of my day. Besides all that, the employees don't seem professional and the place doesn't seem nice, clean, and up to date.
by chris813
November 20, 2010
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Map and Directions
206 Veterans Road, Yorktown Heights, NY 10598