Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They gave me sufficient information to make a decision about my treatment plan. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Not only did they give me a local anesthetic to make sure I didn't feel any pain during my procedure, they paused every few minutes to make sure I was still comfortable and okay. I felt like they really cared about me.