Did this provider answer all of your questions?
Yes
Did this provider have reasonable prices?
Yes
Does this provider remember you by name?
Sometimes, but not always
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary