Robert Dawson, MD

Robert Dawson, MD
Children's Medical Group 500 Greene St Cumberland, MD 21502
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
This pediatrician is so kind and has the most wonderful bedside manner. They are really in tune with children and my child is definitely a fan. Remembering clients by name is not a very big concern for the staff here because every time I come in for an appointment I constantly have to remind them who I am. It would be nice to be recognized at least once is all I'm saying. I was worried that they wouldn't respect my views and opinions on parenting issues, because I've dealt with that at other places, but they were very respectful. I left feeling very encouraged. I was given a polite greeting when I walked in. It was nice to be acknowledged. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them.
by friend
May 11, 2011
Was this provider late to your appointments?
No, they were on time
Did this pediatrician have bright, child-friendly examining rooms?
Yes, they were bright and child-friendly
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
May 10, 2011
If you didn't want certain vaccines for your child, did the pediatrician respect your decision?
Yes, they respected my decision
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Anonymous
April 28, 2011
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Are you going to visit this provider again?
Without a doubt!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
March 21, 2011
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider prominently display their diplomas or business license?
Yes
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
by Anonymous
March 11, 2011
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