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James Krantz Jr, MD

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James Krantz Jr, MD
Catoctin Medical Group
(59 Reviews)
> Get Phone Number & Directions
180 Thomas Johnson Dr Ste 101 Frederick, MD 21702
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Consumer Feedback

(59 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. I was happy and relieved that they were able to answer all of my questions. I felt like I got a good amount of information. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner.
by STACEY
August 01, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
June 28, 2011
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Would you recommend this provider to others?
Yes
by Anonymous
May 31, 2011
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
May 25, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was this provider's office too loud?
No, it wasn't too loud
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Anonymous
May 23, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
May 03, 2011
The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities.
by Krista
March 28, 2011
They never left me for an extended period of time and I never felt ignored. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They have really great customer service here. They always put their customers first, regardless of the situation. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. They were friendly and made me feel at home.
by Virgil H. Soule
March 16, 2011
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did this provider have reasonable prices?
Absolutely!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
March 09, 2011
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Map and Directions
180 Thomas Johnson Dr Ste 101, Frederick, MD 21702