They explained every aspect of my son's dental procedures to me. I never have to worry. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. Not only are they recommended by other dentists, other dentists are always calling asking for advice. I know that I'm under the care of an expert. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.