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Michael Monaco, MD

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Kansas City Internal Medicine

Leawood, KS

Select Healthcare

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Michael Monaco, MD
Select Healthcare
(35 Reviews)
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5701 W 119th St Ste 345 Leawood, KS 66209
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Consumer Feedback

(35 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
2 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Was this doctor's staff friendly?
No, they were rude
Was this doctor friendly?
Yes
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Would you recommend this doctor to others?
I Already Have
Does this provider have helpful information available online?
Somewhat
by Anonymous xxx.xxx.36.245
September 28, 2014
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
No, they were rude
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did this doctor answer all of your questions?
Some were answered
Was the office accommodating when booking an appointment?
Very good
by Anonymous xxx.xxx.36.245
June 04, 2014
The doctor was amazing and makes others in the same field look like beginners. Doctor was friendly and gracious. The staff was not friendly or gracious. Only the doctor makes me feel at home and relaxed. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. There was no annoying music playing while I waited or during my visit. It's always a variety of music. I appreciated that they didn't have that typical elevator music on. The assistant acts superior to the patients, as if she has "pull" there. She needs to leave. He would have more people joining the practice if he didn't have his assistant. Doctor does seem concerned with our health. With this new kind of concierge practice, the doctor needs to get away from the typical "doctor/patient" relationship and think about it becoming more of a "doctor/friend" relationship. Make the patient feel comfortable that they can tell him anything. Don't throw the title of "doctor" in front of his patients. Be a friend (who just happens to be a doctor). Behind the desk area seems to always be cluttered and getting worse. Very Messy. Bathroom was very clean. Exam rooms are also cluttered. I'm sure it was for convenience, but I don't like the monitor attached to the wall. I was more impressed with the computer being carried around room to room. Too many "pamphlets, advertising" in the room. I would suggest keeping those undercover. Sometimes there has been a fowl odor in the office coming from the kitchen area. I would, as many of his patients would, highly recommend him. We just turn the other way when we have to deal with his assistants.
by Alias xxx.xxx.36.245
January 02, 2014
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did they follow up with you after your appointment?
No, but they said they were going to!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Was this provider friendly?
Yes
by Anonymous xxx.xxx.36.245
November 01, 2013
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.65.245
September 24, 2013
I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. The doctor has taken a few phone calls in front or me, but I was okay with it. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. Staff is unpleasant. There is one who just doesn't understand and another one who thinks she knows it all and she doesn't. Mistakes are made and that doesn't look good upon the office. I'm afraid patients will begin to leave the practice due to the mistakes the MA's are making. We see it as patients, but the MD's do not. They answered most of my questions but I could have used more information. The seem to be up-to-date with equipment. You can tell they only want the best for their patients. I would highly recommend the doctor to anyone.
by Patient xxx.xxx.65.245
August 16, 2013
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Was this provider's office easy to locate?
Fairly Easy
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.48.230
August 03, 2013
Doctor is always polite and never use foul language. They don't always adhere to the customer is always right policy here. Never been given an apology when mistakes were made. It would be nice to hear an apology, but they will never admit any mistakes made. They will cover their actions before admitting the mistakes. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because of the way I am treated over the phone, as well as in person. Their office was a little too loud by staff members laughing and talking. It wasn't loud enough and some comments were inappropriate for the office.
by alias xxx.xxx.65.245
June 25, 2013
They had a couple of interesting magazines, but their selection wasn't very impressive. Only the physician and receptionist were friendly and gracious. I got an appointment quickly.Staff doesn't make us feel welcome. Physician doesn't follow up in a timely manner. Will take several days to return a call then again, there were times he called right away. A delay is understandable, but not several days later. Office is clean; however, messy at times with clutter, coats hanging on back of chairs, books, papers, in the front area. Exam rooms are nice, but a little cluttered looking with a printer in one of the rooms. Curtain to Lab entrance doesn't go with the decor of the office. Actually looks out of place. Remove it would be a suggestion. The waiting room is beautiful with the colors. Refreshing warm colors. Doesn't follow up as hoped. Prefer to speak with physician as they know what is going on. Passing info to staff doesn't always translate correctly to the patient. Especially when the staff are not up to speed with the medical terminology. Back office staff is very slow in understanding what physician wants and what patient wants. She just doesn't get it! None of them get it. It's like you have to spell it out. Physician is dedicated to his patients. Spends plenty of time. Goes out of his way to make the patient feel comfortable. Speaking voice is soothing. Smile is friendly. Dress code would be appropriate for back office staff. Hygiene would be appropriate for back office staff too. Very sloppy looking. Not a good fit for the office. Physician is highly respected in the community and with his patients. Many would leave the practice if it wasn't for the physician taking very good care of them. Rooms don't seem to be well stocked with necessary instruments or inventory needed. Doctor is always leaving the room to find something. They need to rethink their staff and reduce staff. They are worthless to begin with. In talking with MDVIP headquarters and contacting other MDVIP practices, other MDVIP practices do not have assistants. They do have someone to answer phones, schedule apppintments, but physicians do it all and the patient is more comfortable with the one on one. This practice needs to consider the one on one connection with patients. Overall, very respectful physician. Highly recommend physician only.
by Anonymous xxx.xxx.65.245
May 19, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous xxx.xxx.36.245
May 05, 2013
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5701 W 119th St Ste 345, Leawood, KS 66209