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Alfaro Dental Care Pc

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Alfaro Dental Care Pc
Alfaro Dental Care Pc
(14 Reviews)
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2350 Belmont Circle Southeast Smyrna, GA 30080
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider listen to your input and concerns?
Yes
Does this provider offer flexible appointment times?
Yes
Did this provider have reasonable prices?
Yes
by Anonymous
June 29, 2011
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
June 13, 2011
Did this provider answer all of your questions?
Yes
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Were the waiting room chairs comfortable at this provider's office?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Would you recommend this provider to others?
I Already Have
by Anonymous
March 10, 2011
I was given false information before my treatment and I at the time of treatment. On three separate occasions prior to our treatment, the office verified that they were once again a participating dentist under BCBS (we had been patients but had changed dentist when they were no longer on our plan). THEIR office contacted us to say they were once again a contract provider under our policy. Our policy allows for 2 FREE cleaning a year and maximum pay out of $1000/year. Today, we received a BCBS statement showing our accounts have been debited for $167 and we have an outstanding balance due of $83. This means we no longer have $1000 to spend on additional scheduled "specialist" dental work. Adding insult to injury at the time of checkout, my husband and I were both told "you owe nothing" we are covered under your plan. According to claim information received today, they ARE NOT a contracted provider. Furthermore, the recommended specialists are not under our policy and we have found that the prices we were quoted were 2 to 2.5 times higher.

I will accept fault for not verifying their coverage prior to our visit; however, I never expected to be contacted by a previous dental provider and being told an out-and-out lie.

I know the dental "business" if off but this is totally unethical. I will be filing an official complaint.
by Lair, lair, pants on fire
March 04, 2011
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Map and Directions
2350 Belmont Circle Southeast, Smyrna, GA 30080