Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider remember you by name?
Sometimes, but not always
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help