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Michael Mercado, MD

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Michael Mercado, MD
West Orange Family Medical
(110 Reviews)
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1080 S Dillard St Winter Garden, FL 34787
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Consumer Feedback

(110 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
by Anonymous xxx.xxx.164.113
April 19, 2013
Today I had an appointment at 4:00pm for one of my 6-year old twins at West Orange Family Medical. We waited until 5:20pm until I had to leave and we STILL had not been seen. They then didn't want to refund the co-pay. Nobody was keeping us updated, I had to ask multiple times what the holdup was. When we finally were leaving, we walk past the doctor sitting in an office eating birthday cake. HORRIBLE PATIENT CARE!!!! We ended up having to bring my son to an urgent care clinic so he could get a prescription for his ear infection. If the doctor was running behind, we should have been notified BEFORE coming to our appointment. They also should have kept us updated.
by Jason Russell xxx.xxx.123.215
March 07, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Henry King xxx.xxx.244.185
November 03, 2012
Their office was nice and quiet. I was worried it would be overly loud but it was fine. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.
by brian
January 31, 2012
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
January 30, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous
November 14, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Was this provider's office too cold?
No, it was fine
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
October 24, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
October 06, 2011
They were extremely argumentative and became angry very easily. I was trying to explain my situation and they just contradicted everything I was saying before I could finish. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I had to wait forever after I arrived for my appointment. They were running really behind and I was disappointed because it threw off the rest of my day.
by sc
August 23, 2011
Did you feel safe in this provider's care?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office too loud?
No, it wasn't too loud
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Are you going to visit this provider again?
Sure
by Anonymous
June 20, 2011
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Map and Directions
1080 S Dillard St, Winter Garden, FL 34787