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Jaime Kratz, MD

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Jaime Kratz, MD
Family Allergy Asthma & Assoc
(17 Reviews)
> Get Phone Number & Directions
11031 US Highway 19 Ste 10 Port Richey, FL 34668
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Consumer Feedback

(17 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.
by Karen Davis
January 17, 2012
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you experience unnecessary pain during your visit?
No
Were you able to relax during your appointment?
Yes
by Anonymous
December 21, 2011
Was this asthma - allergy specialist's staff friendly?
Friendly Enough
Did they follow up with you after your appointment?
Yes.
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider rush your appointment?
No
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
November 29, 2011
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider remember you and your circumstances at every appointment?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
September 19, 2011
Was this provider late to your appointments?
No, they were on time
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
September 16, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Were the waiting room chairs comfortable at this asthma - allergy specialist's office?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
June 30, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Were the waiting room chairs comfortable at this asthma - allergy specialist's office?
Yes
Were the waiting room chairs comfortable at this provider's office?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was it easy to make an appointment with this provider?
Yes
by Anonymous
March 08, 2011
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Map and Directions
11031 US Highway 19 Ste 10, Port Richey, FL 34668