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Hill & Moudy & Family Dentistry

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Hill & Moudy & Family Dentistry
Hill & Moudy & Family Dentistry
(17 Reviews)
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12 Marlou Drive Cabot, AR 72023
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Consumer Feedback

(17 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Did this provider seem irritated to be working with you?
No, they were polite
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Have the fillings, crowns, or veneers you've received lasted?
Definitely! They lasted even longer than they were supposed to
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
June 27, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider prominently display their diplomas or business license?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Would you recommend this provider to others?
Yes
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
by Anonymous
June 22, 2011
I was not satisfied with the quality of care I received during a procedure. I've seen a number of dentists in my lifetime and this office rates the lowest. I would not recommend it.
by felix
June 10, 2011
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
April 28, 2011
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous
April 14, 2011
Did you experience any unnecessary pain while your teeth were cleaned?
No
by Anonymous
April 05, 2011
Great dentist, but they have horrible customer issues.

They have lost a customer because of how they acted. When I called to ask a question about my bill, I was told I needed to speak with April. So, I spoke with April, I asked very politely about an insurance questions. Then she starts going on a rude rant. She says the phrase, "It's YOUR responsibility to pay." I interrupted her to say, "I know it's my responsibility to pay and I'm going to pay it I just had a ques..." She interrupts back saying how I shouldn't interrupt her and to let her finish. So, I let her continue ranting and complaining. Finally, I think she's done. So, I attempt to ask my question. She then interrupts me. I ask her to let me finish, like she did to me. Apparently that made her very upset. The next thing I know, she's raising her voice and repeating, "It's your responsibility to pay."

Apparently, they only hear what they want. I am a person with great credit, I will proudly admit that, but April apparently assumed I was one of the people that do not pay their bills. So, she got it in her head that I was calling to complain. I just wanted a question answered. I still don't have the answer. I do not want to call back to be yelled at again for trying to ask them something.

I will not go back to them for this reason.
by isabella
May 05, 2009
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Map and Directions
12 Marlou Drive, Cabot, AR 72023