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Michele Kleiman, MD

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Michele Kleiman, MD
Children'S Neurology Svc
(13 Reviews)
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147 Saybrook Road, Clds Neurology Svcs Llc #2 Middletown, CT 06457
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
1 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
The staff is very friendly and professional and I was able to make my appt quickly. That is where the good experience ends. I found Dr. Kleiman to be very cold and not particularly good with kids which is a HUGE issue since she's a pediatric MD. Our first visit was a consultation as our primary office did not send over some necessary tests. We signed a release and rescheduled for 2 weeks when she would have the test results. When we got to the office 2 weeks later we found out Dr. Kleiman never sent the release to the primarys office therefore still didn't have the tests. I made it clear I was frustrated that we had wasted our time by even coming but we agreed to come back when she had the tests and left. We were there for 10 min. I then received a bill for $210.00 for the visit. That's on top of the $520 for the initial consult. When I called the office to see why I was being billed for a visit that accomplished nothing due to their own error I was told I saw the Dr and that's why I was billed. I then explained that I saw the Dr for less than 10 min and that included her weighing and taking vitals, asking a few questions, and leaving the room to find out why she didn't have the test results as well as coming back in and telling us her staff never sent the release and we'd need to reschedule and why should I pay $210 for that? They then tried to discuss the results of the test with me over the phone as if that would justify me being billed. I was not comfortable with that at all and told them I would be appealing the claim as well as filing a complaint with my insurance provider.
by Veronica xxx.xxx.183.5
April 10, 2012
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
November 07, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
September 26, 2011
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Map and Directions
147 Saybrook Road, Clds Neurology Svcs Llc #2, Middletown, CT 06457