They made the extra effort to make sure every question and concern I had was addressed. Tthere is always a seat available. I've never had to stand. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. There was no annoying music playing while I waited or during my visit. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.