Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider promise services he/she couldn't provide?
A few, but not too many
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this provider treat every client equally?
Yes, they don't show favoritism