Did you notice a foul odor when you arrived at this provider's office?
                        
                        
                            No, I didn't notice an odor
                        
                        
                            Were the restrooms well-stocked at this provider's office?
                        
                        
                            Yes, they were well-stocked
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            I usually have to wait on hold for quite a while, but not as long as some other places
                        
                        
                            Was this provider willing to stay open late to accomodate your needs?
                        
                        
                            Yes, they've stayed open late when I've needed help