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Susan Whitely, MD

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Phoenix, AZ

Banner - University Medicine Family Medicine Clinic

Phoenix, AZ

Banner - University Medicine Family Medicine Clinic

Phoenix, AZ

Banner - University Medicine Family Medicine Clinic

Phoenix, AZ
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Susan Whitely, MD
Healthy Outlook Family Medicine
(21 Reviews)
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1835 W Missouri Ave Phoenix, AZ 85015
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Consumer Feedback

(21 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They had quite a few interesting magazines, which made my time in the waiting room go by much faster.
by kim
February 01, 2012
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Does this provider promptly return your phone calls?
Yes
by Anonymous
January 27, 2012
Was this provider's staff friendly?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
January 17, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
November 21, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
October 27, 2011
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
July 26, 2011
Did you experience unnecessary pain during your visit?
No
Does this provider promptly return your phone calls?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
Would you refer this provider to a family or friend?
Yes
by Anonymous
July 11, 2011
Was the waiting area spacious?
Yes, extremely spacious
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider rush your appointment?
No
by Anonymous
June 22, 2011
Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. They have really great customer service here. They always put their customers first, regardless of the situation. They always take the time to listen to me. I know they really care about me and what I have to say.
by john
June 21, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
April 19, 2011
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Map and Directions
1835 W Missouri Ave, Phoenix, AZ 85015