They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff.