As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. They made the extra effort to make sure every question and concern I had was addressed.