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Mario J Capuano, DDS

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Mario J Capuano, DDS
(70 Reviews)
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260 MID CNTRY RD STE 12 BLDG 2 SELDEN, NY 11784
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Consumer Feedback

(70 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider offer flexible appointment times?
Yes
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.32.61
June 15, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it easy to make an appointment with this provider?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.2.156
June 04, 2013
Was this provider friendly?
Yes
Does this provider offer any coupons, discounts or promotions?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider's office too loud?
No, it wasn't too loud
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous xxx.xxx.106.200
May 04, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office easy to locate?
Fairly Easy
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.170.212
April 14, 2013
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider answer all of your questions?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous xxx.xxx.144.3
April 09, 2013
Dr Capuano: Thank you for your attention to my problem, you and your staff made me feel very special. It was a great experience. So happy I have teeth now!
by Anne L xxx.xxx.30.74
March 26, 2013
Did you experience unnecessary pain during your visit?
No
Was this provider late to your appointments?
No, they were on time
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.170.212
February 12, 2013
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous xxx.xxx.43.20
December 14, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.15.61
November 23, 2012
This is a very busy office. Hectic pace. The staff here are friendly. Dr C exudes confidence and appears to know what he's doing. I believe he is a skilled professional. Where the office falls down the most, in my opinion, is in aftercare. Following my surgery I had a very bad reaction, vomiting and in pain. I tried unsuccessfully to reach the office; Dr Capuano was unavailable, and his scheduled back-up Dr Gish, was also unavailable and did not return the calls. I called several times over the next 24 hrs hoping to get advice as to whether to continue with the antibiotics that had been prescribed. I had stopped using the painkillers but still felt sick and wasn't sure if it was due to to the anesthesia that was used during the procedure or if it was due perhaps to the antiibiotics. I was finally able to speak with a non medical staff person, a clerk, who advised me to continue with the antibiotics. A dentist never followed up. I would not use this office again. It reminds me of an implant mill, with such volume that a patient can feel like he is on a conveyer belt being rushed along and out the door.
by GianniPronto xxx.xxx.183.97
November 15, 2012
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Map and Directions
260 MID CNTRY RD STE 12 BLDG 2, SELDEN, NY 11784