Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond