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Mark S Robertson, DO

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Mark S Robertson, DO
(29 Reviews)
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950 29TH AVE SW ALBANY, OR 97321
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Consumer Feedback

(29 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
They were great, except when we got there they said they didn't have my daughter down for her appointment (whoever made the appointment didn't book it). But they got us in right away anyway. :)
by Brook
August 17, 2011
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Does this provider promptly return your phone calls?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
August 03, 2011
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
June 29, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous
June 22, 2011
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
June 18, 2011
They didn't tell me very much about my treatments' risks and benefits. I still felt like I had to do my own research. I was happy that I got in for a follow-up appointment because it helped a lot.
Dr. Robertson was very calm and understanding the entire time, though it was pretty fast and I didn't really get a lot of time to ask questions. They were very polite and helpful and made sure that I had everything I needed.
by Ernst
June 16, 2011
Did this provider listen to your input and concerns?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
May 25, 2011
Was this ENT Otolaryngologist friendly?
Yes
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
May 18, 2011
The staff was extremely friendly and the RN was very knowledgable and compassionate but Dr. Robertson was far too arrogant in his abilities. Trash talking other hospitals in his own health system in front of patients was unprofessional and unwarranted. He stated he is the best and he has a lot of confidence in his own work, I appreciate he has confidence in himself but Dr. Mark Robertson did NOT inspire any confidence in his skill to me his patient. Interrupting and talking over patients and then not listening to patient concerns and overall dismissal of me as the patient is not a good way to start a new patient/physician relationship. I am positive he is well educated and is probably a wonderful surgeon in his speciality however his patient interaction needs improvement. I would not recommend his services to anyone and I will discourage others from seeking medical attention from him.
by Not Impressed by Arrogant physician
March 12, 2011
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Map and Directions
950 29TH AVE SW, ALBANY, OR 97321