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Daniel C Lai, MD

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Daniel C Lai, MD
(22 Reviews)
> Get Phone Number & Directions
2223 W STATE ST STE 102 OLEAN, NY 14760
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Consumer Feedback

(22 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.14.163
July 30, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.205.130
July 11, 2012
Did this provider have an entertaining selection of waiting room magazines?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did this ENT Otolaryngologist offer you a possible remedy for your condition during your first visit?
Yes, I was so relieved
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
February 25, 2012
The staff here does their best to make you feel at home. They are always friendly and make me feel welcome. Although they presented other treatments, I still felt a little pressured to have surgery. They recommended it pretty quickly. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. Their staff is very friendly and professional. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Mike, Salamanca, NY
February 24, 2012
Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. What a horrible experience... complete dissatisfaction with this entire office. My appointments always get canceled last minute here. It is really frustrating and really unprofessional in my opinion. They need to treat their staff with more respect. They weren't overly rude but they could have been a lot nicer.
by matt
February 06, 2012
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Would you recommend this ENT otolaryngologist to others?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
January 20, 2012
Does this provider offer flexible appointment times?
Yes
by Anonymous
December 16, 2011
I didn't experience any unnecessary pain during my visit (I did have surgery, but pain is expected, no unnecessary pain during the office visits though), and I was amazed at how much better I felt after I left. I was confident that they were using the latest treatment methods. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more.
by Megg
September 08, 2011
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did you leave the office feeling satisfied with your visit?
Completely!
Did this ENT Otolaryngologist promptly contact you with any test results?
Yes, they were very promt
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
July 27, 2011
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
July 25, 2011
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Map and Directions
2223 W STATE ST STE 102, OLEAN, NY 14760