They were so welcoming and friendly during my appointment and really made me feel at home. They made the extra effort to make sure every question and concern I had was addressed. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.
They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. The chairs in their waiting room were definitely above average. I was comfortable.