They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have.