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Marc A Kaplan, DO

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Ralph E Mayberry, MD

SIERRA VISTA, AZ

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Ralph Mayberry, MD

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Arizona Family Care Assoc

Sierra Vista, AZ
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Marc A Kaplan, DO
(30 Reviews)
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2585 E WILCOX DR STE C SIERRA VISTA, AZ 85635
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Consumer Feedback

(30 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Was this provider's office too cold?
No, it was fine
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this family doctor use current and safe equipment?
Yes
by Anonymous xxx.xxx.187.65
January 16, 2013
They ask for other qualified professionals' advice when they don't have an answer. I never have to worry about them giving me a wrong answer just because they weren't willing to ask for help. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait after I arrived for my appointment, but not here. I am impressed. The waiting room here is comfortable. I never feel like I have to sit too close to someone or that it is overcrowded. They make sure to treat all their clients equally. True professionals and good care for the years that my wife and I have been useing their services. Always a smile nsnd they do not talk down to you. Dr. kaplan will chastise you if you do not follow his instructions as you should. He is a good man.
by Bob xxx.xxx.218.230
January 11, 2013
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was this family doctor's staff friendly?
Yes, they went above and beyond
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.112.1
December 17, 2012
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous xxx.xxx.40.72
November 02, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.170.92
August 14, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.51.34
July 26, 2012
I went in to see Ms Bivens who normally I never see, I always attempt to see Dr. Kaplan. I had a raging sinus infection and my eye was swollen, red, and oozing gunk. A week later, after taking 2000mg of antibiodics daily my eye was still a mess. I called asking for antiobiodic eye drops after the pharmacist told me it was an infection and that eye drops were required. Ms Bivens decided, over the phone through her nurse, without even seeing me that it was an allergy and an over the counter eye drop would do the trick. After arguing and giving up I saw an opthamologist who diagnosed bacterial conjunctivitis.
by Unhappy Patient xxx.xxx.1.18
June 27, 2012
Called for an appt this morning.....Lady answers phone and says "Dr Kaplan's office. I start to ask if they have an appt for today and I am told' We don't open til 8. If you don't open til 8, why answer the phone?!!
by Anonymous xxx.xxx.1.18
May 23, 2012
When I had a positive pregnancy test. The N.P. Ms Bivens walked in and acted as though I wasn't even there. She didn't say "Good Morning" or "Congratulations", nothing.
THEN We had a death in the family and needed a prescription for my son before we went out of town. The staff was uncaring and I waited 3 1/2 hours before receiving my prescription. Which I've watched typed in 30 seconds or so. Nobody even told the doctor it was urgent.
After waiting an hour and a half, Theresa, an office girl actually scoffed at me when I asked if someone could tell the doctor I needed the prescription soon.
by Elizabeth Warner xxx.xxx.181.52
April 16, 2012
Was this provider late to your appointments?
No, they were on time
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
March 05, 2012
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Map and Directions
2585 E WILCOX DR STE C, SIERRA VISTA, AZ 85635