Steven J Lugo, MD

Steven J Lugo, MD
8428 E SHEA BLVD STE 100 SCOTTSDALE, AZ 85260
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Consumer Feedback

(21 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
Was this provider's staff friendly?
Yes
Did this provider listen to your input and concerns?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
October 21, 2011
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Are you going to visit this provider again?
Without a doubt!
by Anonymous
September 13, 2011
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider late to your appointments?
No, they were on time
Do you feel that you could have received better service somewhere else?
No, I don't think so
Would you recommend this provider to others?
I Already Have
by Anonymous
July 21, 2011
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
June 27, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous
June 07, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider's office easy to locate?
Fairly Easy
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
June 03, 2011
Does this family doctor use current and safe equipment?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider have helpful information available online?
Yes
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
May 10, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider answer all of your questions?
Yes
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous
April 26, 2011
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
April 14, 2011
They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.
by Bob
April 12, 2011
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