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Michael L Gross, MD

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Dermatologists

Forefront Dermatology

Chesapeake, VA

Forefront Dermatology

Chesapeake, VA

Forefront Dermatology

Hampton, VA

Forefront Dermatology

Hampton, VA
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Michael L Gross, MD
(24 Reviews)
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109 WIMBLEDON SQ STE E CHESAPEAKE, VA 23320
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Consumer Feedback

(24 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Does this provider promptly return your phone calls?
Yes
Would you recommend this dermatologist to others?
If I Had To
Did you feel safe in this provider's care?
Yes
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by Anonymous
December 18, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
October 31, 2011
Dr. Gross and his assistants were EXTREMELY professional and punctual. Not only did he diagnose my eczema and addressed my hairloss but, also mentioned discoloring of my skin on face and recommended an amazing night cream! They got to the point, were thorough in their explanations and did NOT allow me to go unless I had any/all questions answered. I highly recommend Dr. Gross and will definitely be going back. He was the 2nd dermatologist I visited for my hair loss.
by Lorie
October 27, 2011
Did this provider have reasonable prices?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
October 01, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
August 24, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Would you recommend this dermatologist to others?
Yes
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Was this dermatologist's staff friendly?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
August 22, 2011
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider's office clean?
It was satisfactory
Was this provider late to your appointments?
No, they were on time
by Anonymous
August 15, 2011
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider seem irritated to be working with you?
No, they were polite
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Does this provider offer flexible appointment times?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
by Anonymous
July 24, 2011
Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette. They could've used quite a few more staff members. They were very understaffed and I ended up having to wait quite awhile. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I will definitely refer my friends and family here. They were great and I think more people should know about them.
by Young Lady in Chesapeake
July 06, 2011
This doctor's office is not very friendly when it comes to matters of money. My 8-year-old son had an appointment yesterday and they refused to see him because of a patient balance due from his previous visit. They wanted half of the total bill right up front which we couldn't afford right there, but told them we could pay them "x" amount. They didn't want to hear it. So because they refused to accept what we could only pay, they were quite unfriendly, made my wife go into tears, and just refused to see my son, which their previous treatment for his condition did not work at all. We will never use them again and I wouldn't recommend anyone else either. Every doctor I've ever been to, minus these people, are always willing to work with you if you try and pay them something. These people absolutely refused and were quite mean about it too.
by Outraged patient
July 01, 2011
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109 WIMBLEDON SQ STE E, CHESAPEAKE, VA 23320