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Grand Valley Dental Care

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Grand Valley Dental Care
Grand Valley Dental Care
(28 Reviews)
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2020 S Division Ave Grand Rapids, MI 49507
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Consumer Feedback

(28 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider prominently display their diplomas or business license?
No, I never saw one
Does this provider remember you by name?
No, I always have to remind them
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
by Anonymous
June 21, 2011
Was the toothpaste used during your cleaning enjoyable?
Not at all. It was absolutely unbearable
Is this business handicap-accessible?
Yes, it was handicap-accessible
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this dentist practice good oral hygiene?
No, it made me doubt their abilities
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous
May 06, 2011
I am extremely unhappy and disappointed with this office. We had an appointment at 3:00. I understand that sometimes they run late, but we waited until 4:30. And people where coming in at 4 and later and were going in before us. I thought it was extremely unprofessional. Also this was the first time my 3 year old has been to the dentist and I or my husband where not allowed in the back with him, which I was not told this before hand. Also while we were waiting in the waiting room, we could see into the back where a dentist had came out of a room with gloves on started talking to another lady and put her hand up on the wall then went back into the room, hopefully she changed her gloves before she put her hands into someone's mouth! My husband is certified in bloode bourne pathogens and that is VERY unsanitary! I am extremely happy that we left before my son was even seen! I will NEVER come back to this office!!!!
by christie
April 28, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
April 13, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
March 26, 2011
They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. It was easy to get the appointment time that worked for my schedule.
by Pam
March 24, 2011
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider show attention to detail?
Kind of, but not very much
Did you experience excessive oral pain after you left your appointment?
No, I was in a little pain but it wasn't excessive
Does this provider use current and safe equipment?
Yes
by Anonymous
March 14, 2011
Would you recommend this provider to others?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
March 10, 2011
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Map and Directions
2020 S Division Ave, Grand Rapids, MI 49507