I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here.