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Lisa P Baas, B.A., B.S., M.P.S., L.OM

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2358 Sunshine Road Allentown, PA 18103

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(11 Reviews)

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Lisa just lost a potential long-term new client based on her unreasonable business practice. I purchased a half price gift certificate (valued at $90), but she wrote on it that it had an expiration date. After trying to call a couple of times just before it expired (no answer, no vm...just ringing)--I forgot about it. When I remembered about it and finally spoke with her, I thought it would be reasonable to ask to be able to redeem my gift cert for the amount that was actually paid ($45). She responded "um, that is sort of a non-redeemable situation." So I responded back "so you're telling me that I just threw away $45 to you" and she answered "well, yes."

Needless to say, not a very good business practice; especially to bring on new clients!

by Anonymous

August 28, 2008

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2358 Sunshine Road, Allentown, PA 18103

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Lisa P Baas, B.A., B.S., M.P.S., L.OM

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