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Sandra Mackey, O.D.

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Sandra Mackey, O.D.
optometry
(42 Reviews)
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8925 East 61Street Suite A Tulsa, OK 74133
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Consumer Feedback

(42 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations.
by Anonymous
September 06, 2011
Does this provider promptly return your phone calls?
Yes
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
August 19, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Was the waiting area spacious?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
July 25, 2011
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider promptly return your phone calls?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
July 25, 2011
Was the waiting area spacious?
Yes, extremely spacious
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
May 02, 2011
I have been a patient of Dr. Mackey for over 10yrs. I absolutely love going to see her. She and her staff are very knowledgeable and willing to help you. Dr. Mackey is very personable. She has come in over the weekend to see me for follow ups to eye problems that I have had, alot of other doctors would put you off till the following week day.
I love her knew office, it's much nicer than the old location. I highly recommend her!!!
by Anonymous
April 26, 2011
Convenient if you live in that area but not for me as I am on the other side of town. Service is hit and miss; usually they run late. I was treated poorly the first time I went in but I think that lady is gone now. Ended up costing me money for glasses that didn't even work; I stopped using them - just too much of a hassle to go back and deal with the staff. Messed up my phone message, too, ordering the wrong glasses. Dr. Mackey seems qualified and knowledgeable. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure.
by Anonymous
April 12, 2011
They have really great customer service here. They always put their customers first, regardless of the situation. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They gave me sufficient information to make a decision about my treatment plan.
by Anonymous
April 05, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
by Anonymous
March 28, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
March 28, 2011
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Map and Directions
8925 East 61Street Suite A, Tulsa, OK 74133