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Donald Carbonneau, O.D.

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Donald Carbonneau, O.D.
(29 Reviews)
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313 Water Street Augusta, ME 04330
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Consumer Feedback

(29 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
by Anonymous
January 17, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider have helpful information available online?
Yes, but very little
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
January 14, 2012
Would you refer this provider to a family or friend?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
October 21, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
September 10, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Was this provider's office too cold?
No, it was fine
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
September 01, 2011
They offer great pricing. Very fair. Good service. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. Very caring and competent provider.
by Anonymous
July 29, 2011
Would you recommend this provider to others?
I Already Have
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did you experience unnecessary pain during your visit?
No
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
June 16, 2011
I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. They always make sure to return my phone call as soon as possible. They've never left me waiting. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. I will definitely refer my friends and family here. They were great and I think more people should know about them. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you.
by Anonymous
April 08, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was the waiting area spacious?
Yes, extremely spacious
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
March 03, 2011
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Map and Directions
313 Water Street, Augusta, ME 04330