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Aleta B. Gong, O.D.

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Aleta B. Gong, O.D.
(22 Reviews)
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16020 N 35th Avenue, Suite 2 Phoenix, AZ 85053
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Consumer Feedback

(22 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
August 10, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did you experience unnecessary pain during your visit?
No
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous
July 15, 2011
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
July 11, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
July 07, 2011
Are you going to visit this provider again?
Sure
Did this provider rush your appointment?
No
by Anonymous
July 05, 2011
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the waiting room chairs comfortable at this eye care office?
Yes
Did you feel safe in this provider's care?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Are you going to visit this provider again?
Without a doubt!
by Anonymous
May 26, 2011
I will definitely recommend them to people I know. I will definitely refer my friends and family here. They were great and I think more people should know about them. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They always made sure that I wasn't in any pain. They had quite a few interesting magazines, which made my time in the waiting room go by much faster.
by Anonymous
May 20, 2011
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider promptly return your phone calls?
Yes
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous
May 09, 2011
Does this provider promptly return your phone calls?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
May 03, 2011
I have tried many optometrists over the years and have been looking for a permanant one for a while. Dr. Gong was referred to me by a friend. She has been my optometrist ever since. I would highly recommend that you give her a try. She is very knowledgeable and kind. Her staffs are caring. The selection of frames is outstanding.
by Anonymous
April 27, 2011
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Map and Directions
16020 N 35th Avenue, Suite 2, Phoenix, AZ 85053