Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in