Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help