Ronald Mandel, DO

Ronald Mandel, DO
The Family Specialists 24502 Pacific Park Drive, Suite 103 Aliso Viejo, CA 92656
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Consumer Feedback

(23 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.


My 7 year old was very sick when we went to see Dr. Mandel. He could not have been any nicer or more compassionate to her (or to her slightly worried mom).
by Cheryl O
May 29, 2011
I felt very safe in their care. I definitely trust them. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.
by YP
May 04, 2011
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. Their office was nice and quiet. I was worried it would be overly loud but it was fine.
by mlhgnm
April 20, 2011
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