Does this provider maintain a professional appearance?
                        
                        
                            Yes, he/she looked very professional
                        
                        
                            Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Immediately! They gave me a friendly greeting as soon as I walked in
                        
                        
                            Is this provider easy to reach in an emergency?
                        
                        
                            Yes, they answered my call right away
                        
                        
                            Does this provider give unbiased advice?
                        
                        
                            Absolutely! I always get sound, helpful, and completely unbiased advice!
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            Never! I don't think I've ever been put on hold here for a long time