Richard Susel, MD

Richard Susel, MD
Physicians Eyecare and Laser Center - Pine Heights Medical Center 1001 Pine Heights Avenue, Suite 101 Baltimore, MD 21229
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They always take that extra step to make me feel special. I always enjoy my appointments here. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They gave me sufficient information to make a decision about my treatment plan.
by Anonymous
September 12, 2011
Did you experience unnecessary pain during your visit?
No
Did this provider rush your appointment?
No
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider answer all of your questions?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
July 28, 2011
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was the waiting area spacious?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
April 20, 2011
It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all.
by Anonymous
March 16, 2011
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